What are the steps involved in preparing emergency response guidelines?

Judging from the practical experience of domestic government enterprises, enterprises and institutions, an emergency response guide that can be used at critical moments must complete the four core processes of risk pre-assessment, scenario-based content filling, multiple rounds of practical verification, and dynamic iterative updates. If any step is missing, it will easily become a "figure" collecting dust in a file cabinet.

Two years ago, when I worked with a team on the compilation of hazardous chemicals emergency guides for chemical parks in Jiangsu and Zhejiang, I met Party A who wanted to take a shortcut when I first entered the venue. They said that they could just use the template of the park next door of the same scale and change the name. As a result, we asked them to go through the emergency ledger for nearly three years and found out that the park next door mainly stores bulk hazardous chemicals. Their park is full of fine chemical small businesses. The leaked media, the distribution of surrounding villages, and even the daily access to the park. The driving routes of hazardous chemicals vehicles were completely different, and it would be useless if something happened if they followed the template. In the end, I spent two weeks doing research and planning. I held five or six symposiums with firefighters, front-line operators, and people from the surrounding village committees. I learned about nearly 20 major and minor dangers and more than 30 potential risk points. I even wrote down details such as water on the road blocking fire escapes on heavy rain days. This can be regarded as finding the right "foundation" for the guide.

When it comes to content filling, there are actually two schools of thought in the industry that are not competing with each other. One group is accustomed to setting up a general framework first, listing all the modules such as division of powers and responsibilities, hierarchical response standards, and aftermath disposal, and then filling in the corresponding content. This is more suitable for cross-subject large emergency scenarios, such as the city's emergency guide for heavy rains and floods. There are many departments that need to be coordinated, so the rules must be explained clearly first.； The other group is accustomed to listing all high-frequency and high-risk emergency scenarios first, directly writing "who will do it, what to do first, what not to do, and who to contact" for each scenario, and then add general rules at the end. This kind of small scenario is more suitable for single entities such as schools and enterprises, such as the anti-trampling emergency guide for primary and secondary schools. It directly lists the handling steps for three scenarios: between classes, after school, and large gatherings. It is much easier to understand than dozens of pages of general rules. We generally recommend that Party A chooses according to needs, and there is no need to stick to the so-called "standard template."

Don't think that it's done once you fill in the content. Really useful guides come from practice. When I was working on a fire emergency guide for an Internet company, everyone thought it was logical when I wrote it. However, something went wrong during the first company-wide drill - the guide said "people above the 3rd floor should use fire escapes to evacuate", but their company is on the 21st floor, and young people tend to run faster. During the drill, the fire escapes below the 10th floor were directly blocked. In the end, we rushed Emergency adjustments were made, and the rule of "people above the 15th floor should go to the roof first to avoid danger, and people below the 15th floor to evacuate first" was added. Details such as the logo of the evacuation guide on each floor and the fixed channel of the walkie-talkie were also added that were not considered before. A half-page quick reference card was even made and posted at the elevator entrance on each floor. In case of emergency, everyone would know what to do at a glance at a glance.

Another point that is easily overlooked is that the emergency guideline is not a dead document that can be used once and for all. Whether the unit moves to a new location, changes production lines, or builds new roads or new residential areas in the surrounding area, as long as the risk scenario changes, the guideline must be updated accordingly. Just like the epidemic prevention and control guideline of the previous two years, it must be iterated every few months. If you use the old guideline from a few years ago to deal with new situations, sooner or later there will be mistakes.