Children's mental health consultation phone number

12355 National Youth Service Desk (open 24 hours a day, covering issues related to psychological counseling and rights protection for teenagers and children under 18 years old)； The Ministry of Education’s 24-hour national student mental health assistance hotline is 400-967-8920, which connects professional psychological teachers in the education system and is more familiar with the campus and academic-related problems of the student group. ； The national psychological assistance hotline 400-161-9995 is equipped with dedicated children’s psychological hotline agents to handle high-urgency intervention needs such as self-injury and suicide risks. Most local health commissions, mental health centers, and maternal and child health hospitals have also opened local exclusive child psychology hotlines. You can check the local number through the official public account. The response speed is faster, and you can directly connect to offline medical resources.

I have met many parents. When they first look for these numbers, they often have just finished arguing with their children. They are walking around the living room with their mobile phones in hand. They hear the sound of their children throwing things in the bedroom, and they are afraid of irritating them by saying the wrong thing and don't know what to do.

Some parents complained to me before, saying, "What's the use of calling a hotline? You can't even see the child's face through the phone, so it's better to go to the hospital directly." This actually makes sense - the hotline is not meant for diagnosis and long-term treatment. It's more like the iodine and band-aids in your medicine cabinet, which can't deal with things that need sutures. It’s a big wound, but if your child suddenly breaks down and says, “I don’t want to live anymore,” or you find a knife scratch on his arm and you don’t know how to ask, you can get a professional response plan immediately by making this call, and avoid adding fuel to the fire by saying in desperation, “Are you okay with this little thing?”

Some parents also said, "My child refuses to talk to strangers at all, so beating is in vain." Last month, I encountered such a case. A mother in Hangzhou, whose son had just entered the second grade of junior high school, had locked himself in his room for three days and refused to go to school. The parents refused to answer the hotline no matter what. , then the consultant at the table asked the mother to answer the question first and taught her to say to the child, "I just chatted with a teacher. She said that many children your age don't want to go to school because they feel tight in the chest as soon as they enter the classroom. They are particularly annoyed when others make noises. Do you feel the same?" ”The child heard it in the room and took the initiative to come out and take the phone within two minutes. Many times, the child is not unwilling to speak, but is afraid that you will not understand. The counselors at the hotline know how to answer his questions.

Oh, by the way, there is another little detail that many people don’t know. If the national hotline is busy, you can dial the local line of 12355 with the local area code. The connection rate is much higher. If it involves referrals to offline medical treatment or issues such as school bullying that require local coordination, the local line can also directly connect you to the corresponding resources, saving you the need to run back and forth.

I have been doing children's psychological intervention for almost 6 years, and I have seen too many parents who always feel that "the child is just rebellious, just get over it." Last month, a mother in the third grade of primary school called the hotline and said that her child always bites his nails and cannot stop biting his fingertips until they bleed. Before, the family thought it was a bad habit and scolded him several times to no avail. Later, after asking the consultant for a long time, he found out that it was the newly changed class teacher who always asked him to answer questions. If he couldn't answer, his classmates would laugh at him. He had been anxious for almost three months. Later, according to the consultant's instructions, the mother communicated with the teacher and gave the child more time to prepare. After less than two weeks, the child's nail biting problem was cured. You see, many times the "weird problems" in children that you don't understand are actually signals for help. If you can't answer them, it's better to call and ask than to carry them.

Of course, not all problems can be solved by calling the hotline. If the child has suffered from insomnia, loss of appetite, unwillingness to interact with others, or even self-injurious behavior for more than two weeks, you should take the child to a mental health center or the psychology department of a children's hospital for evaluation as soon as possible after calling the hotline. The hotline can only help you with emergency treatment, but cannot replace formal diagnosis and treatment.

In fact, many parents are reluctant to call the hotline because they are afraid that others will think "my child has a psychological problem", as if it is something embarrassing, and it is really unnecessary. Just like a small sapling that has grown crookedly, you can straighten it with just a handful of hands. Wait until it grows to the width of a bowl and then break it off. Not to mention the effort, it is easy to damage the tree. If you save these numbers now, if something happens to you one day, you can pick them up and call them. It’s better than trying to figure it out on your own, right?