Chronic disease management company rankings

At present, there is no official and comprehensive authoritative ranking of chronic disease management companies in China. Based on the public data of the three core indicators of market penetration rate, user repurchase rate, and specialty coverage in 2023-2024, the first-tier comprehensive companies with the highest public recognition are Ping An Health, WeDoctor, Alibaba Health, and JD Health.； If divided by vertical segmentation, the head of oncology and chronic disease management is Sipai Health, the head of diabetes and other metabolic diseases is Microsugar, the head of cancer early screening and chronic disease prevention is Novo Health, and the head of community home-based chronic disease management is Wanda Information.

To put it bluntly, most of the "top ten chronic disease management company rankings" that can be found online are adulterated with advertising. I encountered this pitfall last month when I was helping my second aunt, who was newly diagnosed with type 2 diabetes, to choose services. Only two of the top ten companies in the two lists that were searched for the same keyword overlapped. One ranked a small local factory selling customized blood glucose meters at the top, and the other was a large Internet company. There is no reference at all. The reason why there is no unified ranking is that the needs of chronic disease management are too fragmented - you are a patient who needs long-term access to targeted tumor drug purchase channels, and you are an elderly person who just needs someone to remind you to take antihypertensive drugs and help record blood pressure data. The criteria for judging a "good company" are very different.

If you are an ordinary user who has no special specialist needs and just needs routine online consultation, chronic disease medicine delivery, and health indicator recording, you are right to give priority to the four comprehensive heads mentioned above. For example, the advantage of Ping An Health is that it is connected with the insurance system. Several of my friends who have purchased Ping An chronic disease medical insurance can get a discount on the second year’s premium as long as they upload blood pressure and blood sugar data as required and complete monthly health management tasks. Occasionally, free physical examination coupons and drug coupons are given, which is very practical. The characteristic of WeDoctor is that it has connected data with nearly 10,000 grassroots health service centers across the country. They undertake community chronic disease follow-up in many cities. Elderly people go to the community to measure blood pressure and blood sugar, and the data is automatically synchronized to their personal health files. They do not need to keep track of it in a small book. It is especially friendly to elders who cannot use smartphones. As for Alibaba Health and JD Health, the biggest advantage is the fast delivery of medicines. Prescription drugs for chronic diseases can be delivered on the same day in most cities. The coverage of online medical insurance reimbursement is also the widest. It is much more convenient to buy anti-hypertensive and anti-diabetic medicines every day than to queue up at the hospital.

If there is a need for specialist chronic diseases, there is really no need to stick to the rankings of major comprehensive manufacturers. For example, the customer service of the comprehensive platform cannot answer the needs of cancer patients such as postoperative follow-up, purchase of targeted drugs, and application for charity drugs. On the contrary, companies such as Sipai and Yuanxin Technology that deal with vertical cancer chronic disease management are more reliable. Most of their case managers have clinical nursing experience and can solve minor problems such as vomiting and rash after chemotherapy. If you send a message in the middle of the night, you can get practical advice on how to deal with it, and even the registration channels for clinical trials can help you connect. I once accompanied a friend to a cancer hospital for a review, and I saw their staff helping elderly patients sort out application materials for donated drugs at the door of the clinic. It is indeed much more convenient for patients than patients to go to the medical insurance bureau or pharmaceutical company on their own. There are also companies like Novo Health that do early screening. If you belong to a high-risk group for intestinal cancer or gastric cancer and want long-term management of chronic gastrointestinal diseases, choosing them is definitely more professional than the generic service of the comprehensive platform.

Of course, there are now two completely opposite voices in the industry: One group believes that "when choosing chronic disease management services, you have to choose big companies, and small platforms will close down if they say they will." In the past two years, there was indeed a very popular diabetes management APP that stopped taking it if it stopped taking it. Many users could not get back their blood sugar data that had been stored for three or four years, and there was no place to cry.； The other group thinks that "the services of small vertical platforms are more detailed, and the managers of large factories can handle hundreds of users alone and can't take care of you at all." This is correct. My second aunt finally chose the paid service of Micro Sugar. The nutritionist even calculated how many grams of rice she eats every day and whether she can eat half a moon cake. The customer service of the comprehensive platform will most likely only say "a low-sugar diet is recommended."

After all, rankings are just an introductory reference. If you really want to choose the one that suits you, you must first clarify your core needs: if you want to buy medicine conveniently, give priority to e-commerce genetic platforms; if you need severe and chronic diseases, look for the head of the vertical track; for the elderly, look for follow-up. Many people don’t even know that local companies that provide services to local communities are only small service providers in a single city. Their services of door-to-door blood pressure measurement and medicine collection for the elderly are much more considerate than those of large national companies. However, they are small in scale and cannot be ranked in the national rankings. My own tip for selecting services is that no matter which company is in the ranking, try their 7-day free trial service first. It will answer your questions accurately and you can use it smoothly before paying. It is much more reliable than comparing the cold rankings for half a day.