A collection of sample essays summarizing experience in emergency response guidelines

First, the guide is regarded as a script that must be reproduced 1:1, ignoring the flexible adaptation space for different industries and different scenarios.； Second, when writing about experiences, I always try to apply a unified template and fail to include my own practical experience in pitfalls. All the summaries of experiences and essay templates that can be directly applied are compiled below, all from front-line practical reviews, covering the four mainstream scenarios of government and enterprise, production, Internet, and people's livelihood. At the same time, different schools of solutions to controversial scenarios are attached. You can use it by modifying the corresponding information.

I was doing basic operation and maintenance at an Internet company last year, and I encountered an accident where the core payment interface was down. I had only been working for half a month, and the first item in the emergency guide provided by the company was "if a level 3 or above failure occurs, report it to the department head for approval first, and then start troubleshooting." It took me three minutes on the phone to find the leader who was holding a weekly meeting. The final troubleshooting included an online rollback, which delayed an additional 12 minutes and cost nearly 200,000 in transaction revenue. Later, when I reviewed the situation, I learned that the emergency logic of the Internet industry has always been divided into two groups: the old group of managers emphasizes "process priority, clear rights and responsibilities", while the new group of technical teams emphasizes "fault priority, recovery first, and review and accountability later." No one is right or wrong. In scenarios with extremely low fault tolerance rates such as state-owned enterprises and government enterprises, process priority can avoid greater rights and responsibility risks. In industries such as the Internet and catering that have extremely high timeliness requirements, it is more cost-effective to rush for time first.

Speaking of adaptation issues for different scenarios, I had dinner with the fire commissioner of an industrial park a while ago, and he told me an amusing story: a newly recruited security guard in the park participated in a fire drill for the first time. He followed the procedures in the emergency guide. The first step was to pull the main switch on the entire floor. As a result, there happened to be a simulated "person trapped in the elevator" scenario in the building. The pull of the switch directly trapped people in half a floor of the elevator. It was originally just a fire drill, but it almost turned into a real emergency. Later, they changed the park's guidelines and specifically added a line: "When triggering a fire alarm, first confirm whether there are any special scenarios such as elevator operation or high-altitude work, and then go through the power outage process." You see, no guidelines are static. You really have to write down your experience and write down the pitfalls you have stepped on and seen. It is much more useful than copying 100 sentences of "strictly follow the guidelines."

There is no unified format for the sample essays I compiled. When you turn it over, look at the tags at the beginning of each article: For example, those marked [Government and Enterprise Office] focus on process compliance and reporting links for emergency response. They are suitable for employees of government agencies and state-owned enterprises to write summaries.； For those marked [Manufacturing], the focus is on secondary disaster prevention and control, personnel safety priorities, and subsequent investigation and rectification of hidden dangers. In many factories, safety officers can just write down their experience and apply it directly. ； [Internet Operation and Maintenance] is more focused on fault response timeliness and root cause analysis. Friends in technical positions can use it by changing the fault name. ； [Community People's Livelihood] will focus more on humane treatment, such as how to take care of the elderly and children during epidemic prevention and flood prevention. Community workers can fill in their own real cases accordingly.

Oh, by the way, the question that everyone is arguing about the most is "whether emergency incidents should be reported or dealt with first?" I have also attached two different ways of writing it in the sample article: If your unit emphasizes clear rights and responsibilities, write "Strictly implement the reporting process, and while waiting for the response, do the best possible pre-processing, such as cutting off dangerous sources and evacuating irrelevant personnel”； If you are in an industry with high fault tolerance and timeliness, write "Prioritize handling of emergencies with controllable scope of impact, and submit a review report as soon as possible after the handling is completed." There is no need to argue about right or wrong, whatever suits your industry is right.

To put it bluntly, I always thought of copying templates when writing emergency response reports. That year, when I was a community epidemic prevention volunteer, I copied the online template when writing my training experience. It said, "Strictly follow the guidelines and first wear a full set of protective clothing before coming into contact with people in close contact." However, within a week, we had to do a drill on a hot day. It took 5 minutes to put on protective clothing and simulated close contact. The old man fainted due to heatstroke. Later, we changed the emergency rules of the community. On hot days, the old man should be given ice water first and moved to a cool place. Protective clothing can be worn by two people while synchronizing information. After that time, I no longer copy templates when writing my experience. I always write down the problems I encountered and how I changed them. Instead, I am sent as a template every time.

I have marked red modification tips in all the attached sample essays. Which sections need to be filled in with your unit’s specific emergency procedures, and which sections can be filled with your own practical cases. They are all written clearly. Finally, I would like to remind you, whether you are using a guide or writing your experience, don’t stick to the rules. The guide is meant to support you, not to tie your hands and feet. When something happens, the best way is to minimize the loss and protect everyone’s safety.

(Note: The attachment at the end of the article can be obtained by private message, including 17 experience templates for different scenarios, a reference for multiple disposal solutions for 3 controversial scenarios, and a common tool list for emergency review)