Psychological counseling service hotline number

National Psychological Assistance Hotline (010-82951332, open 24 hours), Ministry of Education Central China Normal University Psychological Assistance Hotline (400-9678-920, open to all ages, 9:00-21:00 daily), 12 355 Youth Service Desk (open 24 hours a day, specifically for minors and youth groups under the age of 18), and official assistance hotlines directly under local mental health centers (you can directly search "local city name + psychological assistance hotline" to obtain the local number). All formal official hotlines do not charge any consultation fees. The operators hold state-recognized psychology-related qualifications or have gone through more than 3 months of systematic ethics and practical training before taking up their posts.

When many people called the hotline for the first time, their fingers hung on the dial button for ten minutes and they couldn't press it. When I was working as a wiring supervisor at the Municipal Jingwei Center, I saw too many people get through. The first thing they asked was "Will you tell my parents/worker what I said?" ”In fact, you can rest assured that the confidentiality ethics of the formal hotline is the red line. The entire recording is only used for internal supervision to improve service quality. Your personal information will never be disclosed to any third party. The only exception to confidentiality is when you clearly express your plan to harm yourself, hurt others, or harm public safety. The operator will contact relevant personnel within the ethical framework to ensure the safety of you and others. This is also a unified regulation in the industry and is not a special treatment for a certain person.

In fact, there are always different opinions on the function positioning of hotlines in the industry, and there is no unified standard answer. Psychoanalytically oriented counselors generally believe that the most important role of a hotline is to "hold". Even if you cry for half an hour without speaking, it is enough for the operator to stay with you quietly and occasionally respond with a few words to let you know "I am listening." Giving advice hastily will interrupt the flow of emotions of the visitor and block back the emotions that were originally meant to be vented. ； Operators in the cognitive behavioral school are more likely to give you some practical methods after you calm down a little, such as the 478 breathing adjustment technique and the 5-4-3-2-1 grounding method, to help you get over the current collapse first. When I was doing my own wiring, I tried both methods. Last week, a girl from the senior year of high school called in and cried for 20 minutes, saying that she failed in the mock test and wanted to drop out of school. I didn’t say a single word of truth and just responded with ums and ahs throughout the whole process. In the end, she wiped her tears and said, "Thank you for listening to my nonsense. I can go back and write papers now."” ； There was also a newly unemployed young man who called in and his hands were shaking and he couldn't speak properly. I taught him to do 478 breathing for three minutes. He said that his heartbeat was finally not so fast and he could speak properly. In fact, both are useful. No one is right or wrong. The key depends on what you need at the moment.

A special reminder, don’t search for private hotlines with an “advertisement” logo on the front. Last month, I received feedback from visitors who said that they clicked on the advertising link at the top when searching. After calling the hotline for two minutes, the person said that he had severe depression and asked him to sign up for an offline therapy class worth more than 10,000 yuan. He also said that without treatment, he would develop schizophrenia. It was purely a scam. Regular official hotlines will never proactively sell you any paid services. If they ask you to transfer money or sign up for classes, just hang up.

Don’t think, “This little thing about me is not worth calling the hotline.” It’s really not necessary. You don't have to be diagnosed with depression or anxiety before you can get it. You can get it if you work overtime until 3 o'clock and suddenly feel that you can't hold on any longer, if you feel your chest is tight after an argument with your parents, or even if you read negative news about natural disasters and man-made disasters and feel uncomfortable. Last winter, I worked a shift at two o'clock in the morning. I answered a call from a delivery boy. He said that the electric car was stolen and the food was spilled. He said that he would have to pay more than 1,000 yuan. I had just finished an argument with my wife and sat on the bridge to enjoy the breeze. I chatted with him for forty minutes. Finally, he said, "Okay, brother, I went to the police station to report the crime. Thank you for not letting me do something stupid when my brain gets hot." You see, even if it’s just a little bit of overwhelming emotion at the moment, it’s worth being caught.

In fact, these numbers are like an old friend saved in your mobile phone address book that you haven't contacted for a long time. You may not need it when, but when you really can't bear it, call it. There is always someone waiting on the other end of the phone. You don't have to prepare a special speech or force yourself to be "positive". You can cry, scold, or be silent. You can say whatever you want.